Responsible Gaming at tjbd — Play Smart, Stay in Control
tjbd is committed to providing a safe, fair, and enjoyable environment for every player in Bangladesh. Our responsible gaming framework gives you the tools, knowledge, and support to keep gambling a form of entertainment — never a source of harm. 18+ only.
Player Safety First
Every feature on the tjbd platform is designed with player wellbeing at the forefront. Our responsible gaming tools are built in — not bolted on — and available to every account holder at any time.
Full Spending Control
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period.
Self-Exclusion Tools
If you need a break from gambling, tjbd's self-exclusion programme lets you temporarily or permanently close your account. We honour all self-exclusion requests promptly and without question.
Strict Age Verification
tjbd enforces mandatory identity and age verification for all accounts. No player under the age of 18 is permitted to register, deposit, or play on the tjbd platform under any circumstances.
Reality Check Reminders
Our platform sends session-time notifications at intervals you choose, reminding you how long you have been playing and how much you have wagered. These prompts encourage regular breaks and mindful play.
24/7 Dedicated Support
Our support team is available around the clock to assist with any responsible gaming concern, whether it is setting limits, requesting a time-out, or discussing self-exclusion options. Email [email protected] at any time.
Our Commitment to Responsible Gaming
Responsible gaming is not a compliance checkbox at tjbd — it is a core part of how we operate. Every product and policy decision is evaluated against its potential impact on player wellbeing.
tjbd was founded on the principle that gambling should be a source of entertainment, excitement, and enjoyment — never financial distress, addiction, or harm. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond, and we take our duty of care to every one of those players seriously.
Our responsible gaming programme is a comprehensive framework of tools, policies, and support channels designed to keep every player in control of their gambling activity. This framework covers age verification to prevent underage gambling, deposit and loss limits to prevent overspending, reality check notifications to prevent excessive session lengths, and self-exclusion options for players who need to step away entirely.
We believe that an informed player is a safer player. The information on this page is designed to help you understand the risks associated with gambling, recognise the early warning signs of problem gambling behaviour, and know exactly what tools are available to you on the tjbd platform if you need to take action.
tjbd also works to ensure that our games are fair. All games available on the tjbd platform are sourced from certified providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — whose products are subject to independent testing for random number generator (RNG) fairness. Fair games mean that no strategy, system, or pattern can reliably predict outcomes, and that the house edge is applied transparently and consistently across all play.
Gambling is not a reliable way to make money. Over any statistically significant period of play, the mathematical edge that games carry means that the player will, on average, lose more than they win. Every player on the tjbd platform is encouraged to approach gambling as a form of paid entertainment — just as you might budget for a cinema ticket or a restaurant meal — rather than as an investment or income strategy.
Age Restriction and Verification
tjbd strictly prohibits access to all gambling services by anyone under the age of 18. This policy is enforced without exception.
The tjbd platform is strictly intended for adults aged 18 and above. Participation in any gambling activity — including casino games, live dealer games, slots, and sports betting — is prohibited for anyone under the age of 18. This is a firm policy that applies to all players in Bangladesh regardless of any other circumstances.
Mandatory Age Verification: All new accounts on the tjbd platform are required to complete an identity verification process before a first withdrawal can be processed. This process requires you to submit a valid government-issued photo ID — such as your National Identity Card (NID), passport, or driving licence — to confirm both your identity and your date of birth. Accounts where age cannot be confirmed as 18 or above will be suspended and any balance returned.
Protecting Minors: If you share a device with a family member under the age of 18, we strongly recommend:
- Enabling parental control software on shared devices to block access to gambling websites.
- Never sharing your tjbd account login credentials or OTP codes with anyone, including family members.
- Logging out of your tjbd account fully after each session on any shared device.
- Using device-level PIN or biometric locks to prevent unauthorised access to your account.
Reporting Underage Access: If you suspect that a minor has accessed a gambling platform — including tjbd — please contact us immediately at [email protected]. We treat all such reports with the highest priority and will investigate and act on them promptly.
Recognising Problem Gambling
Problem gambling can develop gradually and may not be immediately obvious — even to the person experiencing it. Early recognition is the most effective form of intervention.
Problem gambling refers to gambling behaviour that causes disruption to a person's financial stability, relationships, mental health, or day-to-day functioning. It exists on a spectrum — from mildly risky play habits through to compulsive gambling disorder — and can affect people of any background, income level, or age (18 and above).
The following are recognised warning signs that gambling may be becoming a problem. If you identify with several of these signs, we encourage you to use the player tools described in Section 4 or to contact our support team for guidance.
It is also worth noting that winning does not mean gambling is under control. A period of wins can create a false sense of confidence and may actually accelerate risky gambling behaviour. The presence of any of the warning signs above — regardless of recent wins or losses — is reason enough to pause and consider whether your gambling habits need adjustment.
If you are unsure whether your gambling habits are becoming problematic, you can take a brief self-assessment by contacting our support team. Our team can also direct you to free, confidential counselling resources available in Bangladesh.
Player Protection Tools
All player protection tools on the tjbd platform are free to use, take effect immediately (for restrictive actions), and can be activated at any time without needing to speak to a support agent first.
Daily, Weekly & Monthly Caps
Set a maximum amount you can deposit within a defined period. Once the limit is reached, no further deposits are accepted until the period resets. Limit reductions take effect immediately; increases require a 48-hour cooling-off period.
Time-Based Session Controls
Set a maximum session duration after which your account will be automatically logged out. This prevents extended gambling sessions and encourages regular breaks, which is one of the most effective responsible gaming habits.
Regular Play Reminders
Enable session-time notifications that appear at regular intervals (every 15, 30, or 60 minutes) to remind you how long you have been playing and prompt you to review your activity before continuing.
Short-Term Account Pause
Take a short break from gambling by activating a time-out period of 24 hours, 7 days, or 30 days. During a time-out, your account is fully accessible for withdrawals but no deposits or gameplay are permitted.
Maximum Loss Thresholds
Set a ceiling on the total amount you are permitted to lose within a daily, weekly, or monthly period. Once the loss threshold is reached, gameplay is suspended for the remainder of that period to prevent further losses.
Full Account Closure
Request a temporary (6 months minimum) or permanent self-exclusion from the tjbd platform. Self-exclusion closes your account, blocks all login attempts, and unsubscribes you from all marketing communications. See Section 5 for full details.
Self-Exclusion Programme
Self-exclusion requests are processed within 24 hours of receipt. During that window, we recommend voluntarily refraining from gameplay. Once exclusion is active, it cannot be reversed before the minimum exclusion period has elapsed.
Self-exclusion is the most powerful responsible gaming tool available to tjbd players. It is designed for individuals who feel they have lost control of their gambling behaviour, or who simply want to ensure they cannot access gambling services for a defined period regardless of future impulses.
How to Request Self-Exclusion:
- Email [email protected] from your registered email address with the subject line "Self-Exclusion Request".
- In the body of the email, state clearly whether you are requesting a temporary exclusion (minimum 6 months) or a permanent exclusion (no end date).
- If requesting a temporary exclusion, specify the duration you require: 6 months, 12 months, 2 years, or 5 years.
- Our team will acknowledge your request within 2 hours and confirm activation within 24 hours. Your account will be fully blocked upon activation.
- Any remaining balance in your account at the time of exclusion will be withdrawn to your registered bKash, Nagad, or Rocket account within 3 to 5 business days.
What Self-Exclusion Covers: Once active, self-exclusion prevents all login attempts to your tjbd account, blocks all deposit methods, suspends all active bonuses and promotions, and removes you from all marketing communication lists. You will not receive promotional emails, SMS messages, or push notifications during the exclusion period.
Lifting a Temporary Self-Exclusion: Requests to reinstate an account before the minimum self-exclusion period has elapsed will not be honoured under any circumstances. Once the minimum period has passed, you may submit a written reinstatement request to [email protected]. There is a mandatory 7-day reflection period between the submission of a reinstatement request and any account reactivation to ensure the decision is considered carefully.
Permanent Self-Exclusion: A permanent self-exclusion is irreversible. If you choose permanent exclusion, your account will be closed and your personal data handled in accordance with our Privacy Policy. No reinstatement request will be accepted under any circumstances.
Deposit and Spending Limits
- Limits apply to bKash, Nagad, Rocket, and Upay deposits equally
- Decreases take effect immediately upon request
- Increases require a mandatory 48-hour cooling-off period
- Minimum deposit limit: ৳200
- Limits can be set via account settings or by emailing support
Managing how much you deposit is one of the most practical and effective responsible gaming habits. tjbd provides three types of deposit limit to suit different player preferences and circumstances, each of which can be set independently or in combination.
Daily Deposit Limit: Caps the total amount you may deposit within any rolling 24-hour period. For example, setting a daily limit of ৳1,000 means that once ৳1,000 has been deposited within a 24-hour window, no further deposits are accepted until the window resets. This limit is ideal for players who prefer to control their gambling on a session-by-session basis.
Weekly Deposit Limit: Caps the total amount you may deposit within any rolling 7-day period. A weekly limit of ৳5,000, for instance, ensures that your total gambling expenditure for the week stays within a pre-set budget regardless of how many individual sessions you have. This is the most commonly used limit type among tjbd's responsible gaming users.
Monthly Deposit Limit: Caps your total deposits within any rolling 30-day period. Monthly limits are well-suited to players who budget on a monthly basis and want to ensure that gambling expenditure does not exceed a defined share of their monthly income.
Loss Limits: In addition to deposit limits, tjbd offers loss limit controls that cap the net amount you can lose — across all games — within a defined period. Unlike deposit limits (which track money added to the platform), loss limits track your net play outcome and suspend gameplay once your net losses for the period reach the threshold you have set.
Setting and Changing Limits: Deposit and loss limits can be set directly through your account settings panel. Alternatively, you can request a limit be set or changed by contacting our support team at [email protected]. As noted above, any reduction to an existing limit takes effect immediately, while any increase is subject to a mandatory 48-hour waiting period — a deliberate design feature to prevent impulsive limit increases during active gambling sessions.
We strongly recommend that every tjbd player sets at least a monthly deposit limit as a baseline responsible gaming measure, even if they do not feel their gambling is currently problematic. Having a limit in place provides a concrete safety net before any issue develops.
Getting Help and Support
Contact our support team:
Available 24 hours a day, 7 days a week. Responses in English, typically within 2 hours. All responsible gaming queries are handled with strict confidentiality.
Seeking help for a gambling problem is a sign of strength, not weakness. If you believe that gambling is negatively affecting your life — or the life of someone you care about — there are multiple avenues of support available to you, and tjbd's team is ready to help you access them.
tjbd Support Team: Our dedicated support team is available around the clock and can assist with activating any of the responsible gaming tools described on this page, processing self-exclusion requests, setting or adjusting deposit limits, and connecting you with external support resources. Contact us at [email protected] and clearly describe your concern. All responsible gaming enquiries are treated with complete confidentiality and will never affect how we handle your account outside the scope of the protective measures you request.
Kaan Pete Roi — Bangladesh Mental Health Helpline: Kaan Pete Roi (কান পেতে রই) is a Dhaka-based emotional support and mental health helpline staffed by trained volunteers. It provides free, confidential telephone-based counselling for individuals experiencing mental health difficulties, including issues related to addictive behaviours. The service operates in the even ing hours and can be reached by players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.
National Mental Health Helpline — Kaan Pete Roi: Phone: 01779-554391. Available Sunday through Thursday, 6 PM to 10 PM Bangladesh Standard Time (BST, UTC+6).
Gamblers Anonymous Bangladesh: An international peer-support fellowship with an active presence in Dhaka and Chittagong. Meetings follow the globally recognised 12-step recovery model and are free to attend. Contact us at [email protected] and we will provide you with current meeting schedules and locations upon request.
Friends, Family, and Community: Sometimes the most important support comes from the people closest to you. If gambling is becoming a problem, consider speaking honestly with a trusted family member, close friend, or religious leader. Sharing the burden of a developing problem is one of the most effective first steps toward recovery.
For Family Members and Friends: If you are concerned about the gambling habits of someone you know, you can contact our support team at [email protected] on their behalf. While we cannot take account-level actions without the account holder's consent, we can provide guidance, resources, and advice on how to approach the situation constructively.
Tips for Healthy Play
The following practical guidelines can help you maintain a positive, balanced relationship with gambling and keep tjbd a source of entertainment rather than stress.
Set a Budget Before You Play
Decide exactly how much you are comfortable spending before you open the platform. Treat this as a fixed entertainment budget — like a night out in Dhaka or a BPL match ticket — and stop playing once it is spent, regardless of the outcome.
Set a Time Limit Per Session
Decide in advance how long you will play and set a timer. Use tjbd's session limit tool to enforce this automatically. Prolonged sessions impair decision-making and make it harder to recognise when play has stopped being enjoyable.
Never Chase Your Losses
Chasing losses — increasing bets or playing longer in an attempt to recover money already lost — is the single most common pathway into problem gambling. Accept losses as the cost of entertainment and walk away when your session budget is reached.
Take Regular Breaks
Step away from the screen at regular intervals. Use tjbd's reality check reminders to prompt these breaks automatically. Regular breaks help you reassess how your session is going and return to play with a clear head.
Play for Fun, Not Profit
Approach every session with the mindset that the money you deposit is the price of entertainment. If you win, treat it as a pleasant bonus rather than an expected outcome. This mindset protects you from the cognitive distortions that lead to problem gambling.
Never Play Under the Influence
Avoid gambling when you are under the influence of alcohol, medication that impairs judgement, or extreme emotional states such as grief, anger, or euphoria. Impaired judgement leads to larger bets, longer sessions, and worse outcomes.
Remember: Gambling outcomes are determined by certified random number generators. There is no strategy, system, pattern recognition, or "hot streak" that can reliably change the mathematical house edge over time. Be sceptical of any person or service claiming otherwise.
Balance is Key: Gambling should be one of many leisure activities in your life, not the primary one. Maintain a healthy balance with other hobbies, social activities, and physical exercise. A full and varied lifestyle is one of the best safeguards against problem gambling.
Ready to Play Safely with tjbd?
Your wellbeing comes first at tjbd. Set your limits, explore our games, and enjoy a safe betting experience built for Bangladesh. 18+ only. Play within your means.