Privacy Policy for tjbd — Your Data, Protected
At tjbd, protecting your personal data is a core obligation, not an afterthought. This Privacy Policy explains exactly what information we collect, how we use it, who we share it with, and what rights you hold over your own data when using Bangladesh's premier online casino and sports betting platform.
Important: By registering an account with tjbd or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us to close your account.
SSL Encryption
All data transmitted between your device and the tjbd platform is protected using industry-standard TLS/SSL encryption. Your personal and financial information is never transmitted in plain text.
No Third-Party Marketing Sales
tjbd does not sell, rent, or trade your personal data to any third-party marketing companies. Your contact details and usage data are used exclusively for platform operation, KYC compliance, and fraud prevention.
Minimal Data Collection
We collect only the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect unnecessary data or retain it beyond the periods specified in this Policy.
Secure Data Storage
Personal data held by tjbd is stored on secured servers with access controls, firewall protection, and regular security audits. Access to personal data within our organisation is restricted to staff with a legitimate operational need.
Your Control
You retain rights over your own personal data at all times. You may request access to, correction of, or deletion of your data by contacting our support team. Requests are handled promptly and in accordance with applicable data protection principles.
KYC and AML Compliance
Identity verification data collected during the KYC process is handled with the highest level of confidentiality and processed solely for the purposes of verifying your identity and meeting our anti-money laundering obligations.
Information We Collect
We collect only what is operationally necessary. The categories below describe every type of personal data that tjbd may hold about you at any given time.
When you register for an account with tjbd, use our platform, or interact with our customer support team, we collect and process several categories of personal data. The following table summarises what we collect, the purpose for collection, and the legal basis under which we process it.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID number, passport number | Account registration, KYC verification, age verification |
| Contact Data | Mobile number (for bKash/Nagad), email address, residential address | Account communications, OTP delivery, support responses |
| Financial Data | bKash account number, Nagad account number, Rocket/Upay account number, transaction history | Deposit processing, withdrawal processing, AML monitoring |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Fraud detection, security monitoring, platform optimisation |
| Usage Data | Pages visited, games played, wager amounts, session duration, click patterns | Personalisation, responsible gaming monitoring, product improvement |
| Communications Data | Support chat transcripts, emails sent to [email protected] | Dispute resolution, quality assurance, regulatory record-keeping |
Automatically Collected Data: When you visit tjbd.app, certain data is collected automatically by our servers and analytics systems, including your IP address, browser type, referring URL, and pages viewed. This data is collected via server logs and, where applicable, cookies. See Section 4 for full details on our cookie practices.
Data Provided Voluntarily: When you complete the account registration form, submit a KYC verification request, contact our support team, or participate in a promotion, you voluntarily provide us with personal data. We rely on the accuracy of this information to operate your account correctly and to comply with our regulatory obligations.
Data from Third Parties: In limited circumstances, tjbd may receive personal data about you from third-party sources, such as identity verification service providers used to confirm the authenticity of documents submitted during KYC, or fraud-screening services that cross-reference your data against known-risk databases. In all cases, such third parties are contractually bound to handle your data in accordance with applicable data protection standards.
How We Use Your Data
We never use your personal data for purposes that are incompatible with those disclosed at the time of collection without first obtaining your explicit consent.
tjbd uses the personal data it collects for the following specific and legitimate purposes. All processing activities are conducted on the basis of one or more recognised lawful grounds: contractual necessity, legal obligation, legitimate interest, or your explicit consent.
- Account Management: To create, verify, maintain, and close your tjbd account, including processing your registration details, authenticating your identity at login via OTP verification, and maintaining accurate records of your account profile.
- Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, to reconcile transactions, and to ensure that funds are correctly applied to and returned from your account balance.
- Identity Verification (KYC): To verify your identity and age in compliance with our Know Your Customer obligations. This includes reviewing National ID cards, passports, and other government-issued documents submitted during the verification process.
- Fraud Prevention and Security: To detect and prevent fraudulent activity, multiple account creation, chargebacks, unauthorised access, and other security threats. Our technical systems continuously monitor account activity for anomalous patterns.
- Anti-Money Laundering (AML): To monitor transactions and player behaviour for indicators of money laundering or other financial crimes. Where required, we are obligated to report suspicious activity to relevant authorities.
- Responsible Gaming: To identify players who may be exhibiting signs of problem gambling, to apply deposit limits and self-exclusion measures where requested, and to ensure our platform is not used by vulnerable individuals.
- Customer Support: To respond to your enquiries, resolve disputes, process complaints, and maintain a record of communications for quality assurance and regulatory purposes.
- Platform Personalisation: To tailor game recommendations, promotional offers, and platform content to your usage patterns and preferences, improving your overall experience on tjbd.
- Legal and Regulatory Compliance: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and to maintain records as required by our operating obligations.
- Marketing Communications: Where you have explicitly opted in, to send you promotional emails or SMS messages about offers, new games, and seasonal promotions. You may withdraw your consent to marketing communications at any time by contacting [email protected].
tjbd does not use automated decision-making processes that produce legally significant effects on players without human review. Where automated systems flag an account for review (for example, fraud detection or AML screening), a qualified member of our compliance team reviews the flagged case before any material action is taken against the account.
Data Sharing and Disclosure
- We do NOT sell your data to advertisers
- We do NOT share data with unrelated third parties
- We share only with verified service partners
- All partners are bound by confidentiality agreements
- Legal disclosures made only when required by law
tjbd does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary to fulfil the stated purpose.
Game Providers: To facilitate gameplay, certain technical data (such as session tokens and wager amounts) is exchanged with our certified third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under strict data processing agreements and may not use your data for any purpose other than delivering their game services.
Payment Service Providers: Transaction data is shared with the relevant mobile financial service providers — bKash, Nagad, Rocket, and Upay — solely for the purpose of processing deposits and withdrawals. These providers have their own privacy policies governing their use of transaction data, and we encourage you to review those policies independently.
Identity Verification Partners: During the KYC process, identity documents and personal details may be shared with our contracted identity verification service providers for the purpose of authenticating your identity and confirming your age. These providers operate under data processing agreements that prohibit secondary use of your data.
Fraud Prevention and Security Services: Certain technical and identity data may be shared with specialist fraud-prevention and cybersecurity service providers to protect the platform and its users. These providers use the data solely for the purpose of identifying and mitigating security threats.
Legal and Regulatory Authorities: tjbd may disclose your personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where we are legally required to do so, or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of tjbd, its players, or the public. We will, where legally permissible, notify you of any such disclosure.
Business Transfers: In the event of a merger, acquisition, or sale of all or a substantial part of tjbd's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it prior to the transfer taking effect.
Cookies and Tracking Technologies
You may adjust your browser settings to refuse non-essential cookies at any time. Note that disabling certain cookies may affect the functionality of the tjbd platform, including your ability to stay logged in across sessions.
tjbd uses cookies and similar tracking technologies on the tjbd.app platform to ensure correct functionality, enhance your experience, and support our security and analytics operations. A cookie is a small text file stored on your device by your web browser at the instruction of a website.
Types of Cookies We Use:
- Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as session management, login authentication, OTP flow handling, and security token management. These cookies cannot be disabled without materially impairing your ability to use the tjbd platform.
- Functional Cookies: These cookies remember your preferences such as language settings, display preferences, and game history to provide a more personalised experience. They are not strictly necessary but enhance the quality of your session.
- Analytics Cookies: We use analytics tools to understand how players navigate the tjbd platform — which pages are visited most, where users encounter difficulties, and how the platform can be improved. Analytics data is aggregated and does not personally identify individual users.
- Security Cookies: These cookies assist our fraud detection and security systems in identifying anomalous behaviour, such as login attempts from unusual locations or devices not previously associated with your account.
Session Cookies vs Persistent Cookies: Session cookies exist only for the duration of your browser session and are deleted when you close your browser. Persistent cookies remain on your device for a set period, as specified in the cookie itself, to remember your preferences across multiple visits.
Local Storage: In addition to cookies, tjbd may use browser local storage to save session-related data. Local storage data remains on your device until explicitly cleared and is not transmitted to our servers with every page request in the way that cookies are.
Managing Cookies: You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Instructions for managing cookies in common browsers are available in each browser's help documentation. Please note that blocking strictly necessary cookies will prevent you from logging in to your tjbd account.
Data Security Measures
No system is completely immune to security risk. While we maintain robust protections, we encourage you to use a strong unique password and to contact us immediately if you suspect any unauthorised activity on your account.
The security of your personal data is a primary concern for tjbd. We have implemented a comprehensive set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, or destruction.
Encryption in Transit: All data transmitted between your browser or mobile device and the tjbd platform is encrypted using TLS (Transport Layer Security) protocol. This means that even if data were intercepted in transit, it would be unreadable without the corresponding decryption key.
Encryption at Rest: Sensitive personal data stored on our servers — including identity documents submitted for KYC, payment account references, and authentication credentials — is encrypted at rest using strong cryptographic algorithms.
Access Controls: Access to personal data within tjbd's operational environment is restricted on a role-based access control (RBAC) basis. Only staff members with a documented operational need to access specific categories of personal data are granted that access. Access permissions are reviewed regularly and revoked promptly when staff change roles or leave the organisation.
Intrusion Detection: Our infrastructure is monitored continuously for signs of unauthorised access attempts, abnormal traffic patterns, and other security incidents. Automated alerting systems notify our security team of potential threats in real time.
Two-Factor Authentication: tjbd's login and withdrawal processes require OTP (one-time password) verification via your registered mobile number, providing an additional layer of security beyond your password alone.
Security Incident Response: In the event of a data security incident that affects your personal data, tjbd will assess the severity of the incident and, where the incident poses a meaningful risk to your rights and interests, notify you promptly via your registered email address with details of what occurred, what data was affected, and what steps we are taking to address the situation.
Data Retention Policy
- Active account data retained for the lifetime of the account
- KYC documents retained for a minimum of 5 years post-closure
- Transaction records retained for a minimum of 5 years
- Support communications retained for 3 years
- Analytics data anonymised after 24 months
tjbd retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as we have a legitimate legal or regulatory obligation to retain it. The following outlines our standard retention periods for different categories of personal data.
Active Account Data: While your tjbd account is active, we retain all personal data associated with your account profile, including identity data, contact data, and financial data. This data is retained for the lifetime of your account and is necessary for the continued operation of your account and the delivery of our services.
Post-Closure Retention: Following the closure of your account — whether voluntary or as a result of a breach of our Terms & Conditions — we are required to retain certain categories of data for a minimum period for regulatory, legal, and compliance purposes:
- KYC and identity verification documents: minimum 5 years from the date of account closure.
- Transaction records (deposits, withdrawals, wager history): minimum 5 years from the date of each transaction.
- Customer support communications: minimum 3 years from the date of the communication.
- AML-related records: minimum 5 years from the date of the relevant transaction or suspicious activity report.
Analytics Data: Aggregated and anonymised analytics data (from which no individual player can be identified) may be retained indefinitely for the purposes of platform improvement and statistical analysis. Individual-level usage data is anonymised within 24 months of collection.
Marketing Data: Where you have consented to receive marketing communications, your contact details for marketing purposes are retained until you withdraw that consent. Upon withdrawal of consent, your details are removed from our marketing lists within 7 business days, although other categories of your data may continue to be held for the periods described above.
Right to Erasure Limitations: Please note that your right to request deletion of your personal data (see Section 7) is subject to our overriding legal and regulatory data retention obligations. Where we are legally required to retain data, we cannot delete it on request — but we can restrict its processing to only those purposes for which retention is legally required.
Your Privacy Rights
To exercise any of the rights described in this section, contact our support team at [email protected]. We aim to respond to all privacy rights requests within 30 days of receipt.
As a user of the tjbd platform, you hold the following rights in relation to your personal data. tjbd is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact our support team at [email protected] with a description of your request. We may need to verify your identity before processing your request.
- Right of Access: You have the right to request a copy of the personal data that tjbd holds about you, along with information about how that data is being used, who it has been shared with, and for how long it will be retained. We will provide this information in a clear, structured format.
- Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Given that accurate data is critical for account security and KYC compliance, we encourage you to keep your account details up to date.
- Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing and we have no overriding legitimate grounds to continue. Note that this right is subject to our legal data retention obligations.
- Right to Restriction of Processing: Where you contest the accuracy of your data, object to our use of it, or require data to be held while a legal claim is resolved, you may request that we restrict our processing of your data to storage only, pending resolution of the issue.
- Right to Data Portability: Where data has been provided by you and is processed on the basis of consent or contractual necessity, you have the right to receive that data in a structured, commonly used, machine-readable format, and to transmit it to another service provider of your choice.
- Right to Object to Marketing: You have the right to object to the use of your personal data for direct marketing purposes at any time. Upon receipt of a valid objection, we will cease processing your data for marketing purposes immediately.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal. Withdrawal of consent for essential processing (such as KYC verification) may require closure of your account.
tjbd does not charge a fee for processing privacy rights requests except in cases of manifestly unfounded or excessive requests, in which case a reasonable administrative fee may be applied. We will inform you of any applicable fee before processing the request.
Updates to This Policy
The English-language version of this Privacy Policy is the sole authoritative version. Any translation provided is for convenience only and has no legal effect in the event of a conflict with the English version.
tjbd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory guidance, or the features and services offered on the platform. Any revisions will be published at tjbd.app/privacy-policy with an updated "Last Updated" date at the top of this page.
Where a change to this Policy materially affects your privacy rights or the way in which we process your personal data, we will endeavour to notify you via email to your registered address before the change takes effect. Your continued use of the tjbd platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.
We recommend that you revisit this page periodically to remain informed of how tjbd handles your personal data. The most current version of this Privacy Policy will always be available at tjbd.app/privacy-policy.
Contact Us: If you have any questions, concerns, or complaints about this Privacy Policy or about the way in which tjbd processes your personal data, please contact our support team at [email protected]. Our team is available 24 hours a day, 7 days a week and will respond to all data privacy enquiries in English, typically within 24 hours of receipt.
Governing Language: This Privacy Policy is drafted in English. The English version is the sole authoritative and legally binding version. Any translated version provided for the convenience of Bangladeshi players has no legal standing in the event of a conflict or ambiguity.
Privacy covered — now ready to play with confidence?
Your data is protected, your session is encrypted, and your privacy rights are respected. Explore our full game library, check out our cricket sportsbook, or log in to your existing tjbd account. Deposits via bKash and Nagad in under 30 seconds. 18+ only. Play responsibly.